Hey backer! You're amazing - our games couldn't be made without your support! We totally understand that life happens, that it can be easy to get overzealous with all the awesome games coming out, and that there are so many reasons out there where you might need to request a refund. This is no problem at all and doesn't lessen our appreciation of you in any way!
Late pledges on Gamefound are really straightforward. We're able to refund you 100% of what you pledged! :)
Once we have processed your refund, it may take a couple of business days to be posted to your account. Your refund should come from OOMM Games. Please keep in mind that refunds are issued in Canadian dollars and that your refund will likely be a little different from the original amount that you were charged due to currency fluctuations if your credit card uses a different currency.
If you would like a refund, please submit a ticket with the following information:
- Email address associated with your Gamefound account /Pledge ID.
- A note requesting a refund.
REFUND POLICY We can process refunds up until 2 weeks prior fulfillment beginning. Once we have given all of the fulfillment data to our fulfillment partners, we do not process refunds. All refunds of late pledges will be processed via PayPal or reversed via Stripe to your credit card at our discretion. This project is being funded in CAD and any refunds processed will be in CAD for the exact amount received in CAD, excluding any applicable fees depending on the time of the refund being processed.